Information We Collect:
a. In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:
i. We collect and store the information which you give us via forms on our website or apps – such as your name, address, email address, phone number (“contact data”) – or when communicating with us by email, or in some other way.
ii. We may also collect and store your IP address (“customer behaviour data”) to improve your shopping experience by suggesting suitable products for you, based on previous purchases.
iii. We collect your bank card details (payment information) in order to process payments and refunds.
The information we collect is used in the following ways:
i. We use “contact data” to provide our services : e.g. send service messages, communicate to you about your account/orders and to fulfil orders. We use “payment information” to process payments and refunds.
ii. If you have given permission, we may use your “contact data” to send you marketing emails, mails, calls or SMS with details of our, or third party goods or services which may be of interest to you, including information about special offers or promotions. We may use information we collect on you to recommend you recipes and to improve our service for you and other customers.
iv. If you supply us with a friend’s email address for the “Refer A Friend” programme, we will use that email address to send a special offer to your friend. We will provide your name in the offer email to your friend, so that they know where we got their contact details from.
v. We retain your data during a period of 36 months after the last order. We do that in order to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.
We may allow access to your personal data by third parties who supply us with a service. Examples include e-commerce platform providers, couriers (to enable delivery of goods), website hosts, content delivery networks and businesses which assist us in undertaking communications or monitoring our website. We share your payment information with Stripe (our payment gateway) in order to process the payments of your orders and any potential refund, your contact details to Klaviyo in order to send our newsletter, your contact details to Xero Ltd to issue our clients with invoices for services we provide them with.Your personal data may be supplied by our payment partners to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information. We may disclose personal data so far as reasonably necessary if we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if there has been a complaint about content posted by you, or if we are required to do so by law or appropriate authority.
You have the right to request a copy of your information, to rectify your information, to opt out from marketing communications and to request the deletion of your information. Below, we describe the processes for making these requests.
i. Update / rectify your information: You can easily correct/change the following personal information on “My Account” page by logging in to your account on our website or apps: first name and last name, email address, phone number, payment details, billing address, delivery address.
Alternatively you can contact us at [email protected]
ii. Opt out of marketing communications: You can easily opt out by emailing us at [email protected]
iii. Access your information: You have the right to request personal data that we hold about you, subject to us reserving the right to withhold such data to the extent permitted by law. Contact us at [email protected]
iv. Delete your information: You have the right to request to delete all the personal data that we hold about you. Contact us at [email protected]
If you wish to contact us about anything to do with your data and ODDBOX, please Contact us at [email protected] or write to us.